Helpdesk software maker Freshdesk today became the first Indian startup to enter Gartner’s Magic Quadrant (MQ) for customer engagement. MQ is a series of reports published by American research and advisory firm Gartner aimed to provide a qualitative analysis into a market and its direction, maturity, and participants.
Freshdesk joins the growing line of well-funded Indian startups hiring top level global talent this year. This Chennai-based customer support software maker (now headquartered in Silicon Valley) today announced the appointment of LinkedIn India’s managing director Nishant Rao as its COO. The MBA grad from MIT was earlier with McKinsey.
Tech in Asia — At SaaSx 2015, Girish Mathrubhootham, CEO of cloud-based customer support software Freshdesk and popularly known as the Rajnikanth (think an acting, singing James Bond) of India’s Software as a Service (SaaS) scene, did the unthinkable. He revealed the entire spreadsheet of internal data-based metrics that he presented to his investors in 2011.