The National Australia Bank has completed its rollout of an Oracle-based customer master, allowing 4500 of its business bankers to see a customer’s entire relationship with the bank on one screen. NAB last November announced it would begin rolling out the NAB View master customer database in order to provide its bankers a single view of a customer’s interactions with the bank.
National Australia Bank director Geraldine McBride is the poster child for a new breed of board member: she’s a technology-savvy futurist and digital strategist. Her role in NAB’s historically staid boardroom is to identify the technological trends taking over its customers’ lives. She is steering the bank through the waves of technological disruption washing over the sector, leading it into “a new, personalised, experienced-based economy,” as she describes it.
NBN Co is set to conduct construction trials designed to speed up the rollout of the National Broadband Network. The trials will be held across four NSW and Queensland suburbs. These includes Emu Plains, Redcliffe, Slacks Creek and Merrimac. The homes and businesses potentially included in the trial are among the more than three million premises that sit inside the Hybrid Fibre Coaxial (HFC) cable footprint currently owned by Optus and Telstra.
Security chiefs at three of Australia’s big four banks are turning to “detective” controls and predictive analytics in the hope of identifying new threats, attacks or instances of fraud before they turn into bigger problems. National Australia Bank’s head of cyber security Nick Scott highlighted the importance of speed to detection and response at FST Media’s Future of Security in Financial Services Summit last week.
NAB has implemented a new method of testing software development within the bank which has replaced the traditional effort-based model with units of work, in an effort to cut out waste and extra cost within the process. In partnership with provider Infosys, the bank developed a charter aimed at increasing upstream quality in testing in order to cut down on costs by up to 40 percent over three years, and ensure NAB’s staff resources were being used to their full extent.