Insurance Journal — Zurich Insurance has launched DigitalResolve, a coordinated incident response service to help businesses in Asia Pacific (APAC) mitigate and recover from cyber attacks. Offered through Zurich’s partner Crawford & Co., DigitalResolve helps organizations coordinate and manage resources so they can recover from damaging cyber attacks with minimum disruption, Zurich said in a statement.
ZDNet — Singapore’s cyber insurance industry is expected to expand by 50 percent this year, with healthcare and finance among the top growing sectors. Demand would be fuelled by businesses looking to mitigate potential damage from cybersecurity breaches on reputation and finances, said AIG Asia-Pacific Insurance.
Networks Asia — When I joined AIA two years ago, we were already dealing with a growing trend in the insurance industry: the digitalization of the customer journey. Increased expectations for online services and more immediate, targeted customer response are not new in this Internet age.
On Windows — Asia Pacific-based insurance provider AIA Group has boosted employee collaboration and significantly improved customer service by migrating more than 20,000 employees to Microsoft Office 365 and Azure. AIA worked with the Microsoft Consulting Services team to replace five separate business productivity tools – each supported by a different vendor – with Microsoft’s cloud-based productivity suite and better support teams in 18 different markets.
Enterprise Innovation — Insurers are accelerating their plans to become more digital, driven by increased adoption of Internet of Things technologies (IoT), data and analytics tools and digital-first distribution models, according to an Accenture report based on a survey of more than 400 insurers globally.
Telecom Asia — Insurance group Ageas Hong Kong will use Verizon’s enterprise cloud to operate its wealth management trading platform i-Invest. Ageas’ Hong Kong CIO Henk ten Bos said the project is designed to help address the transformational changes taking place in the financial services industry.