Channel News Asia — SINGAPORE: There will be more clarity regarding the processes and responses by cloud service providers (CSPs) should there be a downtime, according to the Infocomm Development Authority of Singapore (IDA). A set of Cloud Outage Incident Response (COIR) guidelines were issued on Friday (Feb 26) by IDA Assistant Chief Executive Khoong Hock Yun, which drew on the combined work and feedback of enterprises and public agencies to enhance CSP resilience capabilities.
IT News — A number of Telstra broadband customers were locked out of certain websites and email accounts yesterday after what appears to be a routing issue rendered US-based hosting servers inaccessible. Sources told iTnews US-based hosting services including Bluehost, Hostgator, JustHost and Hostsave were blocked last night for Australian users on Telstra’s network.
IT News — Virgin Australia passengers across the country were prevented from checking in for domestic flights for two hours this morning after an outage at the airline’s telco partner Optus downed its check-in system. The outage hit Virgin’s Sabre check-in system at around 7am this morning following a server outage at Optus.
Establishment Post — During his presidential campaign, Joko Widodo repeatedly vowed to implement an e-government system that would strengthen monitoring, improve accountability and ultimately curb corruption. Coming into his second year in term, the president is finding the task easier said than done, as Indonesia struggles to cope with a lack of technical and human support for its e-government plans.
Freshdesk joins the growing line of well-funded Indian startups hiring top level global talent this year. This Chennai-based customer support software maker (now headquartered in Silicon Valley) today announced the appointment of LinkedIn India’s managing director Nishant Rao as its COO. The MBA grad from MIT was earlier with McKinsey.
IT News — Westpac-owned subsidiaries St George, BankSA and Bank of Melbourne spent half the long weekend fielding complaints from customers after a routine systems upgrade downed online, phone and mobile banking services for a day and a half. Customers began reporting problems accessing the services early on Sunday. The three banks later advised customers online, phone and mobile banking would be offline from 11:30pm Sunday to 5am Monday as they performed systems upgrades to address the problem.
Datacenter Dynamics — Data center failures are happening too often, according to a presentation at DCD SE Asia in Singapore, and the reason is a lack of information sharing. Recent data center failures have included the Singapore Stock Exchange (SGX, which had a major outage in 2014 due to a combination of factors), but this event was an exception, according to Ed Ansett of i3 Solutions, one of the experts called in to consult the organization after it happened.
Network World — Fujitsu, the Japanese technology company with an international IaaS cloud offering, confirmed that it had a significant outage to the company’s California data centers last month. The company has released scant details about the outage, but at least one customer told Network World his service was out for five days. Fujitstu issued a statement noting that it is still investigating the situation, but revealed that it was caused by a loss of power to the company’s Sunnyvale data center.
IT News — An unspecified hardware failure created disruption for iiNet broadband customers in New South Wales and affected its 3G mobile data services nationwide throughout yesterday. The fault started after midday AEST yesterday as iiNet customers were disconnected from their internet service.
IT News — Microsoft’s Australia Azure East region is currently suffering a major network infrastructure interruption that has left customers unable to connect to their cloud hosted services. The Azure team tweeted a service alert for Australia East at 12:48pm AEST, with a link to its status updates site.
Datacenter Knowledge — Aliyun, the cloud services arm of Chinese web giantAlibaba, saw its Hong Kong data center go down for about 12 hours earlier this week, Caixin Online reported. Details about the cause of the outage are unavailable, and an Alibaba spokesperson did not respond to a request for comment. The company has offered two conflicting explanations about the outage, according to the report.
Caixin — A data center in Hong Kong that is part of Alibaba Group Holding Ltd.’s cloud computing Aliyun arm suffered a 14-hour disruption on June 21, and then gave different explanations for the problem. Some of Aliyun’s corporate clients began to notice they could not access their data about 9:30 a.m. Aliyun then said on Sina Weibo, China’s answer to Twitter, that the problem was due to a power outage.
Pakistan Herald — “The International submarine cable SEA-ME-WE 4 has experienced a fault in the Arabian Sea, impacting internet services in the region including Pakistan,” PTCL said in a statement today. The fault impacted browsing speeds for users across most major Internet Service Providers (ISPs) in the country, while causing problems for other countries in the region as well. “Restoration work has been initiated by the international consortium that manages the submarine cable systems,” said the PTCL statement.
Local Internet service providers (ISPs) are willing to suspend services over payments that are even one day late, but do nothing when they cannot ensure service quality, many readers have complained to Tuoi Tre (Youth) newspaper. Internet users in Vietnam had to suffer snail-like speed between June 7 and 12, when the Asia – America Gateway (AAG), the submarine cable system that links Asia and the U.S., underwent major maintenance.
FIBRE services that were disrupted in certain parts of Singapore on Thursday have been restored, NetLink Trust said on Friday. “NetLink Trust confirms that the network outage affecting the vicinity around Bukit Merah, Outram, Tanjong Pagar and Tiong Bahru was resolved at 12.40am on June 12, 2015,” said the fibre network operator.
A number of Australia Post’s payments and communications systems have gone offline after scheduled IT upgrades over the weekend had unintended consequences. The organisation is currently working to restore functionality to a number of systems – including EFTPOS and Bank at Post – following the outage. Retail outlets and stores are currently only able to accept cash due to failures with the electronic payments facilities.
Millions of Vietnamese could not access google.com.vn on noon at February 23. Instead of the interface for information search, they saw an image of a young man who seemed to show off his iPhone, and the notice that the website had been hacked by Lizard Squad. Lizard Squad is a black-hat hacking group, known for its claims of distributed denial-of-service (DDoS) attacks to disrupt services related to gaming.
Fujitsu’s Perth data centre suffered a major power outage on Sunday following fierce thunderstorms, affecting customers including WA Health. The company’s general manager of data centre service, Michael Gunton, told iTnews that the Malaga facility experienced two incidents during storms that swept across the metropolitan area. He said the first incident lasted 1.5 hours and saw the WA fire brigade attend the facility.
Australia’s largest web registry Melbourne IT has suffered ongoing network issues over the past week related to an issue with the company’s firewall that resulted in it dropping up to half its data packets. The service degradation issues started last Wednesday at the same time as the company struggled with a separate email delivery issue as well as difficulties migrating users off its legacy platform and onto that of its subsidiary NetRegistry, which it purchased for $50 million in February last year.
Westpac has experienced its second major systems outage since debuting its new online and mobile banking platform just over a year ago, after an overnight system upgrade downed online banking for most of Sunday. Scheduled maintenance on Westpac’s Live platform had been due to run from 11:00pm January 17th to 8:00am the following morning, but users found mobile and online banking remained inaccessible as they woke up on Sunday.
A power outage at one of Telstra’s data centres shuttered internet services to BigPond customers for up to four hours this morning. BigPond ADSL customers across Australia began complaining of difficulties connecting to the internet at around 6am today. The telco’s support line struggled to cope under the influx of callers, pushing wait times to over an hour.
It is expected that the cable repair vessel will approach the broken segment at 1am on January 15 and the cable will be fixed completely at 2pm on January 23. By that time Internet connection from Vietnam to other countries will be 100% restored. The AAG submarine cable was cut at 8:04 am on January 5, at a point about 117km from the landing station in Vung Tau.
A data center in Western Australia was knocked offline due to equipment failure and record-breaking temperatures in the area. A heatwave that caused outside temperatures to rise to about 112F brought internet service provider iiNet‘s data center down. Those that operate data centers are very familiar with the importance of cooling. Servers can give off tremendous heat, and lack of adequate cooling can lead to disastrous results.
ISP iiNet shut down systems at about 4:30pm AEDST yesterday in an attempt to bring additional cooling online at its Perth data centre as the facility sweated through a day that peaked at almost 45C. Internet services for customers outside of Western Australia were affected, along with email and VPS services, the company’s corporate websites and “a number of internal tools”.
North Korea is reportedly suffering Internet and mobile phone service outages Saturday, as the country lashes out against the U.S. government and President Barack Obama. Late Saturday local time, Internet access faltered for the few North Koreans who can go online, and the country’s 3G mobile network also malfunctioned, according to multiple reports citing Chinese news agency Xinhua.
More than half (57 percent) of the enterprises in Hong Kong experienced data loss and downtime in the last twelve months, causing a total loss of US$2.2 billion. These were the findings from EMC Corporation’s ‘Global Data Protection Index’. The study surveyed 3,300 IT decision makers from mid-size to enterprise-class businesses across 24 countries, of which 125 respondents were from Hong Kong.
Queensland’s hospitals and health services are without access to key systems and have been forced in some instances to revert to paper-based processes after a routine upgrade in the health department’s core Brisbane data centre went awry. On Wednesday afternoon, Queensland Health issued a public advisory explaining that a data centre issue meant that all the state’s hospitals were turning to “contingency plans” to maintain services in the absence of a number of clinical systems.
Australian businesses lost more than $US55 billion to data loss and downtime costs in 2014, according to the EMC Global Data Protection Index. This compared to the average of $US34 billion across the Asia-Pacific and Japan region. Global data loss is up by 400 per cent since 2012, while, surprisingly, 78 per cent of Australian organisations are still not fully confident in their ability to recover after a disruption.
SINGAPORE: Singapore businesses have lost more than US$1 billion (S$1.31 billion) in the past year from data loss and downtime, according to a global IT study released on Wednesday (Dec 3). The study by IT services firm EMC showed that 66 per cent of businesses here have experienced data loss or downtime in the last 12 months. It surveyed 3,300 IT decision makers from businesses in 24 countries, including 125 from Singapore, between August and September this year.
Cloud challenges plague many Singapore businesses today, suggests a survey conducted by Enterprise Management Associates (EMA) on behalf of iland. In fact, 86 percent of Singapore respondents reported they experienced at least one unexpected obstacle with their Infrastructure as a Service (IaaS) provider, and downtime, performance, support and pricing topped the list of issues. Despite the reported challenges, companies continue to pursue cloud adoption as they seek to curb shadow IT (35 percent) and achieve faster scaling of existing workloads (53 percent), faster deployment of new workloads (49 percent) and less application downtime (45 percent).