Singtel-owned Optus has signed a deal with global customer service desk 7, which will provide Optus customers live support, seven days a week, via a click-to-chat app. Optus uses the 7 Assist support chat platform for laptops and desktop PCs. This service, according to 7, utilises “big data analytics” to predict a customer’s issue and provide “real-time decision support making abilities”.
SINGAPORE: There are plenty of assumptions that would need to fall MyRepublic’s way, as well as a helping hand from local regulator Infocomm Development Authority of Singapore (IDA), before the fiber broadband provider can realise its goal of becoming the fourth telecom operator in Singapore. In an interview with Channel NewsAsia on Thursday (June 26), MyRepublic CEO Malcolm Rodrigues acknowledged that the road to become the new telco in an already-saturated market is fraught with obstacles. These range from regulatory constraints, to initial cost outlay, and likely resistance from the three incumbents – SingTel, StarHub and M1 – “all along the way”.
SINGAPORE: Singapore Telecommunications (SingTel) and Standard Chartered (StanChart) have jumped on the mobile money bandwagon on Tuesday (June 3) with a joint service that lets customers pay friends and merchants with funds stored on their phones via an app. Called Dash, the service will allow smartphone users to make payments at around 20,000 acceptance points in Singapore by the end of this year, including retail outlets, convenience stores and taxis.
By the end of 2014, Asia-Pacific, or APAC, enterprise customers using Microsoft’s Azure public cloud will be able to connect faster and more securely to the platform by bypassing the public Internet with SingTel’s Multi-Protocol Label Switching (MPLS) virtual private network. SingTel’s MPLS network will integrate with Microsoft’s Azure ExpressRoute service to offer more reliability, faster speeds, lower latencies, and higher security.
SINGAPORE: Singapore Telecommunications Ltd’s (SingTel) fourth-quarter net profit climbed 4% from a year earlier but came in shy of analysts’ expectations, hurt by unfavourable exchange rates and a lacklustre performance from its group enterprise business. Earnings at overseas businesses, which now make up 40% of the company’s profits, were hit by a slide in the value of the Australian dollar, rupiah and Indian rupee against the Singapore dollar. Its net profit would have risen 13% in constant currency terms.
SingTel and TelecityGroup will provide secure and private direct connections into Microsoft’s Azure public cloud solution, as announced at TechEd 2014. The companies, along with AT&T, BT, Equinix, Level3 and Verizon, allow customers to connect Azure and on-premise technologies through the new Azure ExpressRoute offering. Previously, businesses could only use the internet to access Azure, but ExpressRoute (codenamed Golden Gate) allows users to access private and dedicated network connections that don’t use the internet.
By the end of 2014, Asia-Pacific, or APAC, enterprise customers using Microsoft‘s Azure public cloud will be able to connect faster and more securely to the platform by bypassing the public Internet with SingTel’s Multi-Protocol Label Switching (MPLS) virtual private network. SingTel’s MPLS network will integrate with Microsoft’s Azure ExpressRoute service to offer more reliability, faster speeds, lower latencies, and higher security.
Singapore cyber surveillance startup KAI Square has raised S$4 million (US$3.18 million) in a Series B round. The investors are Ingrasys, a wholly-owned subsidiary of electronics manufacturer Foxconn, as well as Innov8, the venture capital arm of Singapore’s largest telco SingTel. The startup has developed technology which can identify a person by scanning his or her facial features through a camera. It also launched a Video-Analytics-as-a-Service for retailers, enabling them to track store visitors and their behavior. KAI Square developed the service in collaboration with SingTel. Merchants can use the service starting from S$200 a month.
The Infocomm Development Authority of Singapore (IDA) has told the country’s three leading telcos not to charge their existing customers extra money for using 4G services. In a press release, the government agency noted that StarHub intended to charge customers an extra S$2.14 a month for using its 4G service. After investigating the matter, it has “clarified” the situation with the telcos, including SingTel and M1. All three operators have decided to not change 4G service prices for existing post-paid customers.
Surveillance cameras have become ubiquitous in our cities. They’re silent sentinels that serve as persistent but dumb watchers of our living spaces. But thanks to a whole slew of technologies, these sentinels will no longer stay silent. SingTel, Singapore’s largest telco, has together with cyber surveillance startup KAI Square launched a new video analytics service for businesses that makes surveillance cameras smart. In fact, these devices will now speak to their owners, figuratively of course, via video analytics and data visualizations.
SINGAPORE: The SingTel Group and Samsung unveiled a suite of joint initiatives designed to bring a seamless and richer mobile data experience for customers. To be progressively launched by entities in the SingTel Group – SingTel in Singapore, Optus in Australia, AIS in Thailand, Airtel in India and Africa, Globe Telecom in the Philippines and Telkomsel in Indonesia – these initiatives cut across many areas such as marketing, content and technology. This collaboration will help differentiate the entities’ services and improve their competitiveness.