Telstra accused of misleading customers on mobile phone rights

Telstra has been forced to review its handling of complaints about faulty mobile phones after an investigtion by the consumer watchdog uncovered 400 instances where customers may have been misled. The Australian Competition and Consumer Commission (ACCC) today said that following an investigation into how Telstra staff responded to complaints about faulty mobile phones, it had found customers may have been misled about their consumer guarantee rights, specifically that they weren’t entitled to a refund, replacement or repair.,telstra-accused-of-misleading-customers-on-mobile-phone-rights.aspx

Chunghwa forecasting delayed profitability for Taiwan’s 4G business

TAIPEI, Taiwan — Chunghwa Telecom (中華電信), Taiwan’s largest mobile operator, aimed to grab a 40 percent market share of 4G broadband service but forecast that it will take much longer to turn profitable compared to the 3G sector. Attending a technology forum yesterday, Chunghwa Telecom Chairman Rick Tsai (蔡力行) spoke positively about 4G’s development in Taiwan. Data usage for 4G is already twice as much as for 3G, Tsai pointed out.

Telstra unveils $112m Sydney HQ revamp

Telstra today cut the ribbon on its revamped Sydney headquarters, part of a $112 million refurbishment effort to remodel the centre into a “state-of-the-art customer technology hub”. Telstra’s 400 George St headquarters has been redesigned around the customer in order to create a “digitally intimate experience”, CEO David Thodey said, and now boasts a ‘discovery store’ and collaborative ground floor reception area for staff and Telstra users.,telstra-unveils-112m-sydney-hq-revamp.aspx

Former AAPT boss joins Nextgen

The former boss of telecommunications provider AAPT, David Yuile, has joined network and data centre provider Nextgen Group to head its networks business. Yuile left AAPT in February after the business was bought by internet service provider TPG for $450 million. Nextgen Group CEO Peter McGrath said Yuile’s appointment was designed to boost the company’s focus on its networks operations.,former-aapt-boss-joins-nextgen.aspx

4G users sometimes get 3G service instead: opposition party lawmaker

TAIPEI, Taiwan — Although many consumers have opted for 4G mobile Internet service, consumers may not always get the faster service they signed up for, Democratic Progressive Party lawmaker Tsai Chi-chang (蔡其昌) said on Friday. The reason is that the local 4G signal is not always pervasive, and when the signal is not strong enough, phones may switch onto 3G networks. In other words, consumers may be paying more without getting an upgrade in service, Tsai said.

Cloud ecosystems can transform telecom industry

Huawei has emphasized the importance of building an ecosystem based on open cloud platforms. At a recent event, the China based telecom company said that open cloud platforms are important as they form the core component of future telecom network. Huawei helps in the evolution of network architecture by continuously upgrading its OpenStack-based FusionSphere Cloud Operating System.

Delay sought in ‘change provider save digits’ policy

In September last year, the Ministry of Information and Communications (MIC) approved the policy for implementation beginning January 1, 2017, after delaying it for more than two years. The MIC previously planned to implement the policy in mid-2014 but later changed its mind, saying it would need more time to prepare comprehensive policies to allow the new method to run smoothly. But Vietnamobile and Gtel said they were still not competent enough to implement the policy as scheduled because they have been undergoing a business restructuring process and needed more time to mature.–change-provider-save-digits–policy.html

600 municipalities in the Philippines to get internet next year

The Philippine government is introducing wireless internet connectivity to 600 more remote areas by next year using unassigned television frequencies. This is part of the Department of Science and Technology’s nationwide project to improve internet connectivity, so that citizens can benefit from e-government services in the long run, Undersecretary Louis Casambre told FutureGov in a separate interview.

Telcos and ecommerce firms dominate social media engagement in Indonesia

Local telco Telkomsel  boasted the top Twitter engagement in Indonesia last month, according to a pair of reports  from social media analytics firm Sotrender . Poland-based Sotrender aims to help businesses understand their social media impacts and make strategy decisions based on real-time data and reports. Its latest frontier is Indonesia. The reports include data on Facebook pages and Twitter profiles across nine categories: automotive, banking, beverages, cosmetics, ecommerce, fashion, food, technology, and telecommunications.

Pacnet Receives Frost & Sullivan 2014 Asia Pacific Data Communications Product Line Differentiation Award

HONG KONG, CHINA–(Marketwired – Oct 12, 2014) – Pacnet, a leading provider of integrated technology solutions in the Asia-Pacific region, received the prestigious Frost & Sullivan 2014 Asia Pacific Data Communications Product Line Differentiation Award. The accolade is a testament to Pacnet’s success in creating a differentiated value proposition for its data communications services in the region.

Vietnam sees 3G-service boom

Nguyen Dang Nguyen, deputy general director of MobiFone, one of the three largest mobile networks in Vietnam, said the network had seen a 50 percent increase in  3G traffic since the end of 2013, and the number of 3G subscribers had increased rapidly. Ngo Manh Hung, deputy general director of Viettel Telecom, said the number of subscribers using data services had reached 9 million by the end of July.

Broadband to connect 50,000 Indian villages by March 2015

The Indian government has committed to extend broadband connectivity to 50,000 villages by next March, announced Ravi Shankar Prasad, Minister of Communications and Information Technology.  The government plans to roll out wifi connectivity to an additional 100,000 rural areas in each of the next two fiscal years.

Vietnam plans to implement mobile number transfer policy in 2017

Deputy Minister of Information and Communications Le Nam Thang said the policy would help Vietnamese mobile carriers use their pools of mobile phone numbers in a more efficient way. It would also force them to continually improve their services and reduce costs while benefiting subscribers who will no longer have to rely on a carrier to use a specific number, added Thang.

Foreign firms eye buying into MobiFone

Minister of Information and Communications Nguyen Bac Son has urged MobiFone to complete a new equitization scheme for the ministry to consider and submit it to the Government for approval late this year so that the firm can go public next year. The Government passed an equitization plan for MobiFone in 2006 and many foreign telecom firms have since come to open their representative offices and business arms in Vietnam in preparation for becoming strategic shareholders of MobiFone.

Optus rolls out 4G to 200 regional locations

Optus is set to roll out 4G to around 200 regional location across Australia over the next six months. The new locations will significantly expand the reach of Optus’ existing 4G network, with plans to cover 90 per cent of the Australian population by April 2015. 4G services will be turned on using the new 2600MHz and 700MHz spectrum, which become available from October 2014 (except Western Australia, which is available from February 2016) and January 2015 respectively.

Optus expands 4G using newly acquired spectrum

Optus will use its new 700MHz and 2600MHz spectrum to bring 4G services to up to 200 new locations around the country over the next six months. Optus, along with Telstra, was granted an early access license to the 700MHz spectrum it won in the 2013 federal digital dividend auction in late July, ahead of the spectrum’s official launch in January next year. The telco has also been testing 4G services on 2600MHz spectrum – similarly secured in the digital dividend auction – since January this year.,optus-expands-4g-using-new-spectrum.aspx

Govt reveals 6000 mobile black spots

The Victorian Government is pushing for more than half of the federal government funding allocated Australia-wide for sites identified by the public as being mobile coverage black spots. The state put forward nominations for 3892 areas it considers to be mobile black spots under the federal government’s $100 million initiative to improve inadequate mobile coverage in outer metropolitan, regional and remote Australia.,govt-reveals-6000-mobile-black-spots.aspx

Airtel, Vodafone, others developing apps to connect with surging smartphone user base

NEW DELHI: Top carriers Bharti Airtel and Vodafone India are developing apps and pushing carrier billing to connect directly with a surging smartphone user base in a bid to stay relevant, but internal challenges limit them from aggressive changes such as making acquisitions in complementary businesses such as cable TV, a strategy their global peers are using to counter the threat from over-thetop (OTT) players.

Indonesia’s only 4G service breaks hearts with stealthy price hike

Bolt, Indonesia’s only 4G mobile internet service, has been a ray of light for Indonesia’s techies since it launched 10 months ago. But the way the company is treating its users lately, it’s likely a backlash is coming. Operating in Jakarta, Bogor, Depok, Tangerang, and Bekasi areas, Bolt currently serves over 750,000 users  in Indonesia – many of whom will notice big changes in the next billing cycle. The company has very stealthily increased prices and slashed data plans, without making any formal announcements on its website or social media accounts.

Foreign telecom giants gear up for MobiFone IPO, from VN

Arne Kjetil Lian, SVP Group Strategy & Portfolio Development at Norway’s Telenor, told leaders at the Ministry of Information and Communication (MoIC) that his company wanted to take a controlling stake and join in the governance of Mobifone to introduce their own services in the Vietnamese market. M.A. Zaman, president and CEO of Comvik International Vietnam AB, also expressed to the ministry his firm’s hope to invest in MobiFone. Zaman said Comvik had supported Mobifone between 1990 and 2005 and was better positioned than other candidates to engage in successful co-operation with the local telecom.