NEW DELHI: Country’s third largest software services firm Wipro today said it has implemented customer relationship management (CRM) solution at SRL Diagnostics to help transform its customer care operations. SRL Diagnostics is one of India’s largest pathology lab networks with 12 reference labs, four Centers of Excellence and 281 network laboratories. No financial details of the partnership were shared. Wipro successfully deployed the Oracle Service Cloud, delivering an enhanced and virtually seamless experience across various touch-points for SRL’s customers, Wipro said in a statement.
Guided by its motto ‘Never refuse to help’, Saiseikai Kumamoto Hospital (SKH) provides free and heavily-subsidised medical care to low income patients in Japan, as well as to residents of sparsely populated areas of the country. However in the absence of a centralised patient information management system, SKH was having a hard time living up to its goal of providing local medical care. With 400 beds, SKH is the major hospital in the Prefecture, providing acute-care and remaining open around-the-clock. More than 9000 patients are brought to the hospital by ambulance every year.
Founded in 1999, Salesforce.com (CRM) is the leading provider of hosted Customer Relationship Management (CRM) software services, which helps organizations manage critical operations such as sales force and marketing automation, customer service and support, document management, analytic and custom application development. Leveraging its expertise in on-demand software has allowed the company to increase the scale operations and moreover, it has been currently expanding its product portfolio through new services, especially cloud products.