Open Source Rising As Cloud Computing, Analytics Take Off – Wipro Study

IndiaRTN Asia — Open source software has become a critical driver for innovation at leading companies and public-sector organizations around the world, according to a new research report produced by Oxford Economics in partnership with Wipro Limited. The report, The Open Source Era, also shows that open source software is essential to the use of other cutting-edge technologies and that open source methodologies have spread far beyond software development.

http://rtn.asia/t-t/13351/open-source-rising-as-cloud-computing-analytics-take-off-study

Salesforce Posts Strong Q4 Results, Eyes Analytics Market to Drive Future Growth

APACThe geographical expansion paid off in fiscal 2015 as revenue growth was led by jointly by the Americas and Europe with 33% year on year acceleration in revenue in each region. Asia-Pacific followed with 21% year on year revenue growth in fiscal 2015. It should be noted that Europe achieved the same revenue acceleration as the Americas despite foreign exchange headwinds from a weakened Euro.

http://www.trefis.com/stock/crm/articles/282640/feb-25-salesforce-posts-strong-q4-results-eyes-analytics-market-to-drive-future-growth/2015-02-26

Oracle India to ramp up cloud team; to hire 200 people in sales

IndiaNEW DELHI: Aiming to ramp up its cloud services business in India, software solutions major Oracle today said it will hire 200 people to strengthen its cloud services sales team.  “Oracle India is ramping up its cloud business with the addition of a dedicated sales force that will sell Oracle Cloud solutions,” the company said in a statement. Indian organisations are undergoing a major shift in the way they implement IT and cloud is being strongly considered as an alternate form of enterprise computing, it added.

http://economictimes.indiatimes.com/tech/software/oracle-india-to-ramp-up-cloud-team-to-hire-200-people-in-sales/articleshow/46067121.cms

Sydney CRM vendor launches Australia-New Zealand partner program

Australian customer relationship management software company Tall Emu CRM has today launched a two-tier partner program to recruit resellers and affiliates across Australia and New Zealand to provide its customer sales and marketing platform to the small to medium sized businesses it is designed for, many of whom are in regional or remote areas.

http://techday.com/the-channel/news/sydney-crm-vendor-launches-australia-new-zealand-partner-program/198279/

Wipro implements solution at SRL Diagnostics

NEW DELHI: Country’s third largest software services firm Wipro today said it has implemented customer relationship management (CRM) solution at SRL Diagnostics to help transform its customer care operations.  SRL Diagnostics is one of India’s largest pathology lab networks with 12 reference labs, four Centers of Excellence and 281 network laboratories.  No financial details of the partnership were shared. Wipro successfully deployed the Oracle Service Cloud, delivering an enhanced and virtually seamless experience across various touch-points for SRL’s customers, Wipro said in a statement.

http://economictimes.indiatimes.com/tech/ites/wipro-implements-solution-at-srl-diagnostics/articleshow/44996241.cms

How CRM Transformed The Performance Of A Japanese Hospital

Guided by its motto ‘Never refuse to help’, Saiseikai Kumamoto Hospital (SKH) provides free and heavily-subsidised medical care to low income patients in Japan, as well as to residents of sparsely populated areas of the country. However in the absence of a centralised patient information management system, SKH was having a hard time living up to its goal of providing local medical care. With 400 beds, SKH is the major hospital in the Prefecture, providing acute-care and remaining open around-the-clock. More than 9000 patients are brought to the hospital by ambulance every year.

http://www.futuregov.asia/articles/2014/sep/03/how-crm-transformed-performance-japanese-hospital/

China leads the world in effective CEM

China is leading the world in effective Customer Experience Management (CEM) with 84 percent of the enterprises there having a CEM solution. Following closely behind is the U.S. (73 percent) and India (72 percent). These were some of the findings from a study by business collaboration and communications solutions provider Avaya that surveyed 1,268 businesses, which each had more than 1,500 employees, across 13 countries globally. Besides China, U.S., and India, the survey polled businesses in Singapore, Japan, Australia, Canada, Mexico, Brazil, UK, Germany, Netherlands, and Russia too.

http://mis-asia.com/resource/applications/china-leads-the-world-in-effective-cem/

A Cloud in Japan: Salesforce.com Continues Its Expansion

TAG indexFounded in 1999, Salesforce.com (CRM) is the leading provider of hosted Customer Relationship Management (CRM) software services, which helps organizations manage critical operations such as sales force and marketing automation, customer service and support, document management, analytic and custom application development. Leveraging its expertise in on-demand software has allowed the company to increase the scale operations and moreover, it has been currently expanding its product portfolio through new services, especially cloud products.

http://www.gurufocus.com/news/256122/a-cloud-in-japan-salesforcecom-continues-its-expansion