KOLKATA: Mobile carriers have silently turned to cool web-crawling technologies and analytics to instantly latch on to any negative customer buzz regarding their services and brand reputation across social media circles, and take corrective action. India’s No. 3 mobile carrier, Idea Cellular, said it uses analytics and web-crawling tools, to monitor and listen to customers on a 24×7 basis and provide quick resolution to their service needs.
KOLKATA: With the government poised to appoint a new Telecom Regulatory Authority of India (Trai) chairman following Rahul Khullar’s recent retirement, India’s GSM carriers will shortly approach the sector regulator to persuade the telecom department (DoT) to finalize the data services deactivation and re-activation drill using a designated toll free short code. The Cellular Operators Association of India (COAI), the GSM trade body representing mobile carriers such as Bharti Airtel, Vodafone India and Idea Cellular amongst others, will shortly urge the next Trai chairman to “get the 1925 short code allotted by the DoT at the earliest for the purpose of data services de-activation and re-activation.”
NEW DELHI: Telecom Minister Ravi Shankar Prasad said Vodafone and Aircel are not meeting some benchmarks for call drops in Delhi whereas Airtel and state-run MTNL are within the limits. “TRAI has reported that MTNL is meeting all the benchmarks for all the network-related parameters for 2G and 3G services … Vodafone and Aircel are not meeting the benchmark of less than or equal to 3% for the parameter worst affected cells having more that 3% traffic channel (TCH) drop,” Prasad said in a written reply to Rajya Sabha.
Australia’s second and third largest telcos Optus and Vodafone are arguing for the Government to restrict market leader Telstra from increasing its regional advantage in the upcoming 1800MHx spectrum auction. The ACCC was earlier this month directed by the Communications department to advise on whether the Government should introduce limits to the ACMA’s November auction for licences covering parts of the 1800MHz band in regional Australia.
The law firm behind a series of class actions against Australia’s top three telcos over late payment fees has put the legal action on hold pending the outcome of a similar court battle against ANZ Bank. Steven Lewis, principal solicitor for ACA Lawyers, which intended to launch separate actions against Vodafone, Telstra and Optus, said the outcome of a late payment fee case against ANZ would influence its decision on whether to continue to pursue the carriers.
NEW DELHI: Successful spectrum bidders, including Bharti Airtel, Idea Cellular and Vodafone, have made over Rs 7,000 crore towards upfront payments — a move that will help the government narrow its fiscal deficit target for the fiscal ending. Also, others telecom firms such as Reliance Jio and Tata Teleservices that won airwaves in the recent spectrum auction have committed to pay by evening today. Airtel has paid about Rs 5,000 crore while Idea Cellular deposited around Rs 2,000 crore as part payment for spectrum they acquired in auction last week. Vodafone has also paid some amount but the exact number could not be ascertained.
Vodafone Australia has signed long-term managed services partner Nokia Networks to continue running the telco’s network operations for four more years. Nokia Networks has provided managed services for VHA since 2006. It also supplied the telco with a 3G network in 2004. The contract extension will see Nokia Networks provide remote network management from its global delivery centre in India. The company will also provide service management for Vodafone’s multi-vendor paging, 2G, 3G and 4G+ networks.
NEW DELHI: Top telecom operators including Bharti Airtel, Vodafone India and Idea are actively working with mobile application vendors to improve the network performance and experience for smartphone users that will help them retain subscribers and drive data revenue. Idea Cellular’s chief marketing officer Sashi Shankar and Aircel’s chief technology officer Sameer Dave told ET separately that the companies are in discussions with e-commerce firms and other services that require high traffic and high volume.
MUMBAI: As telecom operators bid aggressively to retain existing airwaves and total bids crossed Rs 1.03 lakh crore on Monday, leading domestic lenders are getting worried, expressing reservations about their ability to disburse loans to the sector. “We will be extremely cautious about lending to the sector,” said Arundhati Bhattacharya, chairperson of State Bank of India.
Australia mobile customers get some of the best 4G LTE coverage in the world but are receiving less than impressive data speeds, large-scale user research shows. Data from 11 million users across 76 countries collected by wireless coverage mapping company OpenSignal during November 2014 and January 2015 showed Spain now leads the data speeds field, with 18 megabits per second on average.
NEW DELHI: Vodafone India has sought more time from sectoral regulator Trai to stop using ‘111’ for its customer care services, citing inconvenience to subscribers from any immediate stoppage. Telecom Regulatory Authority of India (Trai) had asked the company on March 2 to stop use of ‘111’ number as it violated the national numbering plan. Vodafone was asked to submit a compliance report by March 10.
Vodafone has shifted its national customer support operations into a new $12 million facility in Hobart. The centre will service all of Vodafone’s 5.3 million Australian customers, the telco said, and had created 700 new jobs for workers in Tasmania. Vodafone’s general manager of customer care Matt Patterson told iTnews over 1000 staff would be relocated from Vodafone’s Kingston call centre, which is set to close by the end of the year.
NEW DELHI: Mobile phone operators Vodafone India and Aircel have started talks with the government on how to speed up the much delayed national broadband project, which will form the backbone of the Digital India initiative. The government recently set up an expert committee on the National Optic Fibre Network (NOFN) to suggest ways to fasttrack the project and the best technology options. The panel was also asked to recommend possible business models.
Vodafone has partnered Fairfax-Nine joint venture, Stan, to deliver customers on-demand video content in a deal similar the telco’s recent Spotify offering for red plan customers. The deal cements it push into content and follows the recent agreement with the Sydney Morning Herald to offer subscriptions red plan customers. The partnership also coincides with the announcement to offer shared data plans, aimed at softening the blow for many customers increasingly streaming data-heavy video content.
Vodafone continued to lose customers in 2014, dropping 46,000 subscribers for the full year despite user growth in the second half. Hutchison Telecommunications Australia today posted its results for its 2014 fiscal year, revealing a $308 million loss in its 50 percent share of the telco. It attributed the loss to a 9 percent fall in Vodafone customer service revenue, which stemmed from subscriber losses in recent years as well as accelerated depreciation in network assets.
The Year of the Sheep will bring instant rewards for Vodafone customers as the telco rings in the Chinese New Year with free calls to countries across Asia. The free calls will last for four days and will be for post-paid customer calls to China, Hong Kong, Indonesia, Malaysia, Singapore, Taiwan, Thailand and Vietnam. It starts at 12am on February 19 and runs until 11.59pm on February 22.
Australia’s third largest telco Vodafone has completed a three-year turnaround effort initiated following large-scale network and customer service issues in 2010. The telco’s CEO Inaki Berroeta today said the company had completed its efforts to reverse a negative perception stemming from underinvestment in its mobile networks, and was now focusing on directing the business for growth.
A yearly report compiled by the communications regulator on the number of requests law enforcement agencies make to carriers for user metadata is “unnecessary”, “inaccurate” and should be scrapped, according to Australia’s third largest telco Vodafone. Vodafone’s general manager of industry strategy and public policy Matthew Lobb made the comments today as part of a hearing into the Government’s proposed data retention scheme.
The goal of having all the dedicated hardware and software needed to operate a telecommunications network replaced by software running on standard servers – or ‘network functions virtualisation’ (NFV) – is proving to be the nirvana of the telecoms world. It is still early days for NFV. Gartner’s 2014 technology hype cycle does not even acknowledge its existence, but rather includes it in the category “software defined anything”, which it positions in the early stages of the journey to the ‘peak of inflated expectations’, and a good five to 10 years away from the ‘plateau of productivity’.
NEW DELHI: Top carriers Bharti Airtel and Vodafone India are developing apps and pushing carrier billing to connect directly with a surging smartphone user base in a bid to stay relevant, but internal challenges limit them from aggressive changes such as making acquisitions in complementary businesses such as cable TV, a strategy their global peers are using to counter the threat from over-thetop (OTT) players.