MUMBAI: Amazon India has set up a call centre with a difference. While most e-commerce companies have call centres to connect with customers, the Indian arm of the United States-based e-tailer has come up with one to deal exclusively with merchants, as increasing the number of sellers in a marketplace becomes the next battlefront in online retail business. For Amazon, too, this is the first call centre of its kind anywhere in the world. The company has had to adopt the marketplace model to find its way around India’s regulations governing foreign direct investment in multi-brand retail.
NEW DELHI: The State Bank of India (SBI) and Amazon.in have signed a pact to identify areas of cooperation to build a digital India which meets the aspirations of the next generation of customers and small businesses. SBI and Amazon.in will develop trusted and frictionless payments and commerce solutions for customers and small businesses, capitalizing on the exponential growth in internet penetration to drive the adoption of e-commerce and m-commerce in India, a statement said.
Amazon, Microsoft and Alibaba are set to become the three leaders in the global cloud computing market, according to Chinese columnist Liu Kuang. Alibaba’s Aliyun cloud division recently set up operations in Silicon Valley in California and in Dubai, while rival cloud computing services, Amazon Web Services and Microsoft’s Azure, are expanding in China, Liu said. Aliyun, which controls nearly 25% of the cloud computing market in China, is the market leader in China and the main obstacle to the expansion of Amazon and Microsoft there, Liu said.
Qantas has begun the process of transitioning its entire website to the Amazon Web Services cloud, CTO Chris Taylor revealed this morning at Sydney’s AWS Summit. The airline began exploring cloud computing as a platform for Qantas.com – which takes up to a million bookings every day – more than a year ago. Taylor said the shift has now begun in earnest after he became “absolutely confident” that it would not fail once it was deployed.
Amazon Web Service (AWS), the world’s leading cloud service provider, showed confidence that Korea’s conservative public organizations and financial institutions will adopt its cloud service. “It is quite possible that the nation’s public organizations and financial institutions will introduce AWS cloud services once we can handle their issues related to regulations and compliances,” AWS Korea’s managing director Doug Yeum said during a press conference in Seoul, Monday.
BENGALURU: Amazon India is inviting small and medium businesses to procure supplies from a new website beginning this week, the first country outside the US where the e-commerce major is offering the service. The pilot service will be tested in Bengaluru before being offered in other cities, marking the entry of the Seattle-based company into wholesale e-commerce, an online business segment where foreign direct investment is permitted in India.
HYDERABAD: Announcing the largest investment in India so far, online retail giant Amazon on Wednesday said it would open a Fulfilment Centre (FC), its largest warehouse in the country, near Hyderabad. Coming up near Kottur, on the outskirts of Hyderabad, the FC will be spread over 280,000 square feet and will be operational from May this year.This is the largest investment in infrastructure in any state in India by Amazon. However, the quantum of investment has not been revealed.
NEW DELHI: Chinese phone maker Xiaomi Tuesday ended its exclusive partnership with Flipkart and joined hands with new online partners Amazon and Snapdeal to sell its products in the country. Xiaomi’s India head Manu Jain announced these new partnerships on Twitter and tweeted that customers can now purchase Mi products from Flipkart, Snapdeal, Amazon, The Mobile Stores and Airtel India stores.
NEW DELHI: Alibaba founder Jack Ma is back in the capital after a gap of four months and has backed business-to-business (B2B) e-commerce as the model best suited for India and China, while pointing out that B2C, being pushed by the likes of Amazon and Flipkart, was the American model. Ma — a schoolteacher who became China’s richest man after listing Alibaba last year — met Prime Minister Narendra Modi on Monday and indicated to the possibility of a larger India presence, sources said.
Amazon is now trying something new in India, allowing shoppers to get food and other essentials delivered from nearby convenience stores. Because the items are shipped from local family-run stores, called kirana, the service delivers in just two to four hours. The new system is called Amazon KiranaNow. It only works from a mobile browser (pictured below), and it’s currently only available in one city – Bangalore (hat-tip to The Times of India for spotting this).
TOKYO: Japanese authorities are investigating a worker at Amazon’s local unit over claims he was involved in the sale of child pornography, reports said Thursday, marking another police probe into the US-based web retailer. The unidentified man, reportedly in his forties, posted a graphic picture book for sale that showed nude girls believed to be under 18, Jiji Press news agency and the Asahi newspaper reported, citing police sources. The temporary distribution worker, who was dispatched to work at Amazon Japan Logistics, an affiliate of the Japanese arm of Amazon.com, was in charge of product management and distribution, the reports said.
If you can’t beat them, join them. That’s what U.S. e-commerce company Amazon must have thought when it decided to set up a virtual storefront on competitor Alibaba Group Holding’s Tmall website. It is no secret that Amazon has struggled to expand its business in the world’s second-biggest economy, as Chinese consumers continue to make most of the online purchases through local e-marketplace channels like Tmall and Taobao.
BEIJING: China’s Alibaba Group Holding Ltd, the world’s largest e-commerce firm, has begun hunting staff in Seattle, home turf of Amazon.com Inc and Microsoft Corp, focusing on savvy cloud computing hires as it ramps up U.S. operations. Three positions were open to people in Seattle, two of which also allow applications for Alibaba’s Silicon Valley offices, according to advertisements on LinkedIn Corp’s business networking site in the past week.
MUMBAI: Amazon plans to invest Rs 1,155 crore to build its presence in India, a move that comes barely three months after the American e-commerce company raised Rs 610 crore, indicating the need to have deep pockets to survive intensifying competition in a market that has been driven largely by massive discounts. In a filing with the Registrar of Companies (RoC) last week, the company said that it is raising the money through a rights issue to its parent.
SHANGHAI–U.S. online retail giant Amazon has set up shop on the business-to-consumer platform of Alibaba as it seeks a greater presence in the massive Chinese market. The Seattle-based firm is offering food, women’s footwear, toys and kitchenware through its store on Tmall.com which was “quietly” launched on Thursday, Chinese media reported. Amazon’s storefront carries the message: “It’s Day 1.” Amazon and Alibaba are considered competitors in some areas but unlike the U.S. firm the Chinese company has no product stocks of its own, simply providing a trading platform.
Here’s the weirdest China ecommerce news so far this year – and possibly all year: Amazon just opened up a store on Alibaba’s marketplace, Tmall. The shop (pictured above), which is currently selling a limited selection of what the Amazon China store offers, like food, women’s shoes, and children’s wear, is at Amazon.tmall.com (hat-tip to the Wall Street Journal for spotting this).
Alibaba’s cloud computing service is expanding outside of China for the first time. Alibaba today announced that its Aliyun platform, which started in China in 2009, is now adding a data center filled with servers in Silicon Valley and going after businesses who need cloud horsepower across the US. Yu Sicheng, vice president of Alibaba’s Aliyun division (“yun” means cloud in Chinese) and head of its international business, says in today’s announcement (on the company’s blog) that US-based servers are just the beginning.
Amazon has reduced tablet orders released to Taiwan-based ODMs Compal Electronics and Quanta Computer by an estimated 30%, according to a Chinese-language Economic Daily News(EDN) report citing Taiwan-based supply chain makers as indicating.
According to the website, registered customers will receive an email from Amazon.in informing them of their access to the sale. The ‘overwhelming response’ from the customers had earlier forced Micromax subsidiary Yu Televentures to close the registrations for the first sale of its Yureka smartphone early.
NEW DELHI/KOLKATA: Amazon India has bagged the title sponsorship of the India Fashion Week, replacing Wills Lifestyle, as India’s deep-pocketed e-commerce companies increasingly snap up title sponsorship of major television shows, fashion and sporting events to increase their visibility. Amazon, which has ambitious plans for India’s booming online fashion industry, beat peers such as Snapdeal.com and Myntra to bag the sponsorship of the prestigious bi-annual event organized by the Fashion Design Council of India (FDCI), two people familiar with the development said.