Forrester: Customer Obsession Gains Urgency Among CIOs in Asia Pacific, But Less Than Half Are Taking Action

More than 70 percent of technology budget decision-makers in Asia Pacific indicated that improving customer satisfaction will be a high or critical priority in 2014, according to a new report by Forrester Research, Inc. (Nasdaq: FORR). However, less than 50 percent of technology leaders are taking action to address the customers. Forrester’s latest survey data indicates that customer-centric technology initiatives are far down on tech leaders’ priority lists.

SAP eyes RI’s growing SME customers

The world’s leading enterprises application software company SAP AG (SAP) is targeting small and medium enterprises (SMEs) in Indonesia, an industry it believes will significantly transform into an information and communications technology (ICT) market in the next few years, say the company’s national and regional leaders.

Asia Pacific enterprise app software mkt grows 6.5 pc in 2013

BANGALORE, INDIA:The enterprise application software market in Asia Pacific (excluding Japan) grew by 6.5 percent in 2013 to reach US$12.6 billion, slightly lower growth than in 2012, according to the latest worldwide software market share results from Gartner, Inc. Application software markets include enterprise resource planning (ERP), office suites, customer relationship management (CRM), business intelligence (BI), supply chain management (SCM), enterprise content management (ECM), digital content creation (DCC), web conferencing and project and portfolio management (PPM) software.

Rally Software Partners with NCS to Propel Faster Software and Product Development for Enterprises in Singapore

SINGAPORE, June 10, 2014 /PRNewswire/ — Rally Software, a leading global provider of enterprise-class software and services solutions to drive business agility, today announced a partnership with NCS, a leading infocommunications technology (ICT) service provider in Singapore. This is the company’s first reseller partnership in Asia.  Rally’s cloud-based solutions and coaching of Agile practices have helped companies transform their businesses, some achieving a 50 per cent faster time-to-market than industry peers and 25 per cent increase in global productivity.

SAP’s services business is not well known

SAP, the German multinational software giant is an established name for its enterprise class technology solutions, but a lesser known fact about them is their services segment which employs around 15,000 people. SAP services as a business segment of the company is deeply engaged in creating new markets and optimising the value of their software with the customers. Scott Russell, chief operating officer, SAP Asia Pacific Japan, said that the services business is serving as the backbone for the company’s aggressive expansion into the cloud market along with its traditional software offerings, in an interview with PP Thimmaya. Edited excerpts.

Indian CIOs to increase IT budgets upto 20 percent over previous year in 2014

MUMBAI, INDIA: IT priorities and investments in India have shown a healthy trend and have not been significantly impacted despite the uncertainty in the political environment over the election outcome, the instabilities of the market and the changing regulatory landscape.

NTT Communications Begins Asian Rollout of Enterprise Mail

TOKYO, March 24, 2014 /PRNewswire/ — NTT Communications Corporation (NTT Com), the data, cloud and international communications leader within the NTT (NYSE: NTT) Group, announced on March 24 that its Enterprise Mail cloud service is available effective immediately in Taiwan. The service also will be launched in Singapore and Vietnam during July. Availability in other markets in Asia, Oceania and the U.S., are forthcoming. Enterprise Mail supports intra-company communications as a highly functional webmail solution with an enterprise-oriented user interface and advanced search functions.

Huawei further defines its enterprise business strategy

Chinese media outlets recently published a speech given by Huawei CEO Ren Zhengfei in which he addressed Huawei’s enterprise business. This speech was not only represents the first public enterprise business overview since Huawei entered the market three years ago, but it also details the firm’s enterprise business development strategy for 2014. First note that Huawei recorded US$2.5 billion in enterprise revenue in 2013, representing year-on-year growth of 33% — which did not meet the company’s expectations.