More than half (57 percent) of the enterprises in Hong Kong experienced data loss and downtime in the last twelve months, causing a total loss of US$2.2 billion. These were the findings from EMC Corporation’s ‘Global Data Protection Index’. The study surveyed 3,300 IT decision makers from mid-size to enterprise-class businesses across 24 countries, of which 125 respondents were from Hong Kong.
Queensland’s hospitals and health services are without access to key systems and have been forced in some instances to revert to paper-based processes after a routine upgrade in the health department’s core Brisbane data centre went awry. On Wednesday afternoon, Queensland Health issued a public advisory explaining that a data centre issue meant that all the state’s hospitals were turning to “contingency plans” to maintain services in the absence of a number of clinical systems.
Australian businesses lost more than $US55 billion to data loss and downtime costs in 2014, according to the EMC Global Data Protection Index. This compared to the average of $US34 billion across the Asia-Pacific and Japan region. Global data loss is up by 400 per cent since 2012, while, surprisingly, 78 per cent of Australian organisations are still not fully confident in their ability to recover after a disruption.
SINGAPORE: Singapore businesses have lost more than US$1 billion (S$1.31 billion) in the past year from data loss and downtime, according to a global IT study released on Wednesday (Dec 3). The study by IT services firm EMC showed that 66 per cent of businesses here have experienced data loss or downtime in the last 12 months. It surveyed 3,300 IT decision makers from businesses in 24 countries, including 125 from Singapore, between August and September this year.
Cloud challenges plague many Singapore businesses today, suggests a survey conducted by Enterprise Management Associates (EMA) on behalf of iland. In fact, 86 percent of Singapore respondents reported they experienced at least one unexpected obstacle with their Infrastructure as a Service (IaaS) provider, and downtime, performance, support and pricing topped the list of issues. Despite the reported challenges, companies continue to pursue cloud adoption as they seek to curb shadow IT (35 percent) and achieve faster scaling of existing workloads (53 percent), faster deployment of new workloads (49 percent) and less application downtime (45 percent).
South Australia’s Public Sector Minister, Susan Close, has publicly apologised for the poor handling of a day-long outage which shut down the state’s vehicle registration system. Close yesterday read out a statement in the state’s parliament acknowledging that the government’s response to the outage “was not adequate” and promised that its communications strategy was “being reviewed so that we have an improved response should a similar event occur in the future”.
Whoops! WeChat is China’s most popular chat app by a country mile, but the folks behind China’s new WeChat Phonebook were left apologizing on Thursday after its Wednesday launch was marred by severe technical problems. WeChat Phonebook has garnered a lot of interest in China as a way to make your phone smarter and cheaper. The app offers free VOIP calling (as long as you’re on wifi) and a variety of convenient services like automatic contact list backup, syncing WeChat avatar images with your contact list, easy group texting, etc.
MUMBAI: Apple’s India unit has cracked down on misuse of its discount programme that offers lower prices on computers for students, terminating its contract with a reseller and barring three others from using the sales avenue for the next two years, according to annual filings with the Registrar of Companies. Adiscount of Rs54.48 lakh was inappropriately availed of by a small number of resellers, according to the filing.
Google’s public domain name system (DNS) service went offline yesterday in South East Asia and Australia/New Zealand regions, affecting a large number of users in the area. Around 10pm AEST, users at the Whirlpool forum reported problems with reaching the Google DNS resolvers at the 184.108.40.206 and 220.127.116.11 Internet Protocol (IP) addresses and complained of experiencing packet loss. The outage was confirmed by Yunhong Gu, the team lead of Google’s public DNS, who said the service was off-air for around half an hour at 1100 hours UTC.
Home grown popular e-commerce site, Flipkart has reportedly begun sending apology mails to beleaguered consumers over the Monday’s (6 October) Big Billion Day flash sale fiasco. Despite minting huge revenue (close to $100 million/more than ₹600 crores) out of Big Billion Day gala, Flipkart’s much hyped flash sale faced severe criticisms over the poor handling of servers, which were unable to cope high incoming traffic volume leading to outages and sudden cancellation of the purchase.
“Yesterday was a big day for us. And we really wanted it to be a great day for you. But at the end of the day, we know that your experience was less than pleasant. We did not live up to the promises we made and for that we are really and truly sorry.” This apology note from Flipkart co-founders Sachin Bansal and Binny Bansal landed in my inbox tonight, just as it did for thousands of other Flipkart customers.
India’s online shoppers will flock to discount sales, but they’re not known for their tolerance. Xiaomi learned this the hard way when it disappointed thousands of Indians who queued up in vain for its Mi 3 priced at an incredible INR 13,999 (US$231). Like spurned lovers, angry fans took to Twitter and Facebook. Most of them had little to complain about the phone but minced no words when it came to Xiaomi’s strategy of selling a limited number of units in a new market.
Air India’s decision to celebrate its first-ever ‘Air India Day’ with a ticket for Rs.100 offer backfired as its server crashed due to ‘unprecedented’ traffic witnessed on Wednesday as lakhs of people accessed its website http://www.airindia.com to grab the unbelievable offer. The site was down from 11 a.m. or before said people who tried desperately to be the first ones to avail themselves of tickets at such a low price. Airline officials said they were not prepared for handling such a huge rush and it would take some time to rectify the problem. Till late evening the site was not accessible.
On July 22, the Xiaomi Mi3 smartphone went on sale on the website of India’s largest online retailer, Flipkart. This was an exclusive launch introducing Xiaomi’s phones to India. Given the marketing bonanza enveloping the launch, a sea of online buyers logged on the site. Buyers started seeing an HTTP Error 503 Service Unavailable response. Amod Malviya, CTO, Flipkart, says the outage wasn’t due to an infrastructure failure. “In fact, we have almost never gone down in the past three years because of that sort of an issue,” he says.
The Bombay Stock Exchange, India’s oldest exchange, halted trading early Thursday after it encountered network problems. The exchange, which closed the market shortly after start of trading, resumed trading within about three hours. A number of users were logged out abruptly because of the “misbehavior” of some of the components in its network, BSE said in the afternoon after trading had resumed. It did not say what led the components to malfunction.
Facebook’s website and app were both unavailable for 31 minutes on Thursday evening from approximately 6:00pm AEST, making it the site’s longest outage in four years, according to the Guardian. The social network has not yet revealed what led to the downtime, prompting wild theories about its cause – including speculation that it may have been hit by a distributed denial-of-service (DDoS) attack.
Vodafone experienced major network issues today which downed mobile services for customers right across the country for several hours, in an afternoon when customers of all three Australian network providers suffered degrees of service interruptions. Australia’s third largest telecommunications provider informed customers earlier today of mobile service issues affecting users in all regions of the country. Calls and SMS services were affected, with customers also reporting intermittent issues with data.
Customers of iiNet’s NBN fibre broadband and iiNetTV services were unable to connect to the internet for five and a half hours on Friday due to a faulty DHCP server. A number of broadband customers in all states, excluding Western Australia, were disconnected and unable to reconnect to the internet from 12pm Friday. Customers of iiNet’s voice-over-IP offering, Netphone, were similarly unable to place or receive calls.
A systems failure this morning has taken a large portion of Telecom New Zealand’s nationwide users offline, leaving customers without access to online systems for several hours and with no service restoration in sight. The ongoing fault follows a planned upgrade yesterday. Telecom NZ-related sites such as telecom.co.nz and wireline.co.nz are not resolving in the global domain name system (DNS) and cannot be reached.