Melbourne IT services struggle under major firewall issue

Australia’s largest web registry Melbourne IT has suffered ongoing network issues over the past week related to an issue with the company’s firewall that resulted in it dropping up to half its data packets. The service degradation issues started last Wednesday at the same time as the company struggled with a separate email delivery issue as well as difficulties migrating users off its legacy platform and onto that of its subsidiary NetRegistry, which it purchased for $50 million in February last year.

http://www.itnews.com.au/News/399568,melbourne-it-services-struggle-under-major-firewall-issue.aspx

Day-long outage for Westpac online banking

Westpac has experienced its second major systems outage since debuting its new online and mobile banking platform just over a year ago, after an overnight system upgrade downed online banking for most of Sunday. Scheduled maintenance on Westpac’s Live platform had been due to run from 11:00pm January 17th to 8:00am the following morning, but users found mobile and online banking remained inaccessible as they woke up on Sunday.

http://www.itnews.com.au/News/399478,day-long-outage-for-westpacs-online-banking.aspx

Telstra power outage downs BigPond services

A power outage at one of Telstra’s data centres shuttered internet services to BigPond customers for up to four hours this morning. BigPond ADSL customers across Australia began complaining of difficulties connecting to the internet at around 6am today. The telco’s support line struggled to cope under the influx of callers, pushing wait times to over an hour.

http://www.itnews.com.au/News/399364,telstra-power-outage-downs-bigpond-services.aspx

Repair of AAG submarine cable to be completed on January 23

It is expected that the cable repair vessel will approach the broken segment at 1am on January 15 and the cable will be fixed completely at 2pm on January 23. By that time Internet connection from Vietnam to other countries will be 100% restored. The AAG submarine cable was cut at 8:04 am on January 5, at a point about 117km from the landing station in Vung Tau.

http://english.vietnamnet.vn/fms/science-it/120729/repair-of-aag-submarine-cable-to-be-completed-on-january-23.html

Heatwave, Cooling Failure Bring iiNet Data Center Down in Perth

A data center in Western Australia was knocked offline due to equipment failure and record-breaking temperatures in the area. A heatwave that caused outside temperatures to rise to about 112F brought internet service provider iiNet‘s data center down. Those that operate data centers are very familiar with the importance of cooling. Servers can give off tremendous heat, and lack of adequate cooling can lead to disastrous results.

http://www.datacenterknowledge.com/archives/2015/01/06/heatwave-cooling-failure-bring-iinet-data-center-down-in-perth/

iiNet’s Perth data centre melts in heatwave

ISP iiNet shut down systems at about 4:30pm AEDST yesterday in an attempt to bring additional cooling online at its Perth data centre as the facility sweated through a day that peaked at almost 45C. Internet services for customers outside of Western Australia were affected, along with email and VPS services, the company’s corporate websites and “a number of internal tools”.

http://www.itnews.com.au/News/399128,iinets-perth-data-centre-melts-in-heatwave.aspx

Reports: North Korea’s Internet access, mobile networks down

North Korea is reportedly suffering Internet and mobile phone service outages Saturday, as the country lashes out against the U.S. government and President Barack Obama. Late Saturday local time, Internet access faltered for the few North Koreans who can go online, and the country’s 3G mobile network also malfunctioned, according to multiple reports citing Chinese news agency Xinhua.

http://www.arnnet.com.au/article/563069/reports-north-korea-internet-access-mobile-networks-down/

HK firms lost US$2.2 billion from data loss and downtime: EMC

More than half (57 percent) of the enterprises in Hong Kong experienced data loss and downtime in the last twelve months, causing a total loss of US$2.2 billion. These were the findings from EMC Corporation’s ‘Global Data Protection Index’. The study surveyed 3,300 IT decision makers from mid-size to enterprise-class businesses across 24 countries, of which 125 respondents were from Hong Kong.

http://mis-asia.com/resource/security/hk-firms-lost-us22-billion-from-data-loss-and-downtime-emc/

Data centre outage hits all Queensland hospitals

Queensland’s hospitals and health services are without access to key systems and have been forced in some instances to revert to paper-based processes after a routine upgrade in the health department’s core Brisbane data centre went awry. On Wednesday afternoon, Queensland Health issued a public advisory explaining that a data centre issue meant that all the state’s hospitals were turning to “contingency plans” to maintain services in the absence of a number of clinical systems.

http://www.itnews.com.au/News/398698,data-centre-outage-hits-all-queensland-hospitals.aspx

Data loss and downtime costs Aussie business $US55 billion in 2014

Australian businesses lost more than $US55 billion to data loss and downtime costs in 2014, according to the EMC Global Data Protection Index. This compared to the average of $US34 billion across the Asia-Pacific and Japan region. Global data loss is up by 400 per cent since 2012, while, surprisingly, 78 per cent of Australian organisations are still not fully confident in their ability to recover after a disruption.

http://www.arnnet.com.au/article/561295/data-loss-downtime-costs-aussie-business-us55-billion-2014/

Singapore firms lost more than S$1.3b from data loss, downtime in past year: Study

SINGAPORE: Singapore businesses have lost more than US$1 billion (S$1.31 billion) in the past year from data loss and downtime, according to a global IT study released on Wednesday (Dec 3). The study by IT services firm EMC showed that 66 per cent of businesses here have experienced data loss or downtime in the last 12 months. It surveyed 3,300 IT decision makers from businesses in 24 countries, including 125 from Singapore, between August and September this year.

http://www.channelnewsasia.com/news/technology/singapore-firms-lost-more/1508964.html

Cloud challenges plague many Singapore businesses

Cloud challenges plague many Singapore businesses today, suggests a survey conducted by Enterprise Management Associates (EMA) on behalf of iland. In fact, 86 percent of Singapore respondents reported they experienced at least one unexpected obstacle with their Infrastructure as a Service (IaaS) provider, and downtime, performance, support and pricing topped the list of issues. Despite the reported challenges, companies continue to pursue cloud adoption as they seek to curb shadow IT (35 percent) and achieve faster scaling of existing workloads (53 percent), faster deployment of new workloads (49 percent) and less application downtime (45 percent).

http://enterpriseinnovation.net/article/cloud-challenges-plague-many-singapore-businesses-257456188

SA Minister apologises for handling of rego systems outage

South Australia’s Public Sector Minister, Susan Close, has publicly apologised for the poor handling of a day-long outage which shut down the state’s vehicle registration system. Close yesterday read out a statement in the state’s parliament acknowledging that the government’s response to the outage “was not adequate” and promised that its communications strategy was “being reviewed so that we have an improved response should a similar event occur in the future”.

http://www.itnews.com.au/News/398091,sa-minister-apologises-for-handling-of-rego-systems-outage.aspx

WeChat Phonebook launches in China, immediately breaks

Whoops! WeChat is China’s most popular chat app by a country mile, but the folks behind China’s new WeChat Phonebook were left apologizing on Thursday after its Wednesday launch was marred by severe technical problems. WeChat Phonebook has garnered a lot of interest in China as a way to make your phone smarter and cheaper. The app offers free VOIP calling (as long as you’re on wifi) and a variety of convenient services like automatic contact list backup, syncing WeChat avatar images with your contact list, easy group texting, etc.

https://www.techinasia.com/wechat-phonebook-launches-immediately-breaks/

Apple India cracks down misuse of discount programme, terminates contract with reseller

MUMBAI: Apple’s India unit has cracked down on misuse of its discount programme that offers lower prices on computers for students, terminating its contract with a reseller and barring three others from using the sales avenue for the next two years, according to annual filings with the Registrar of Companies. Adiscount of Rs54.48 lakh was inappropriately availed of by a small number of resellers, according to the filing.

http://economictimes.indiatimes.com/tech/hardware/apple-india-cracks-down-misuse-of-discount-programme-terminates-contract-with-reseller/articleshow/44912775.cms

Google’s public DNS goes offline, from AU

Google’s public domain name system (DNS) service went offline yesterday in South East Asia and Australia/New Zealand regions, affecting a large number of users in the area. Around 10pm AEST, users at the Whirlpool forum reported problems with reaching the Google DNS resolvers at the 8.8.8.8 and 8.8.4.4 Internet Protocol (IP) addresses and complained of experiencing packet loss. The outage was confirmed by Yunhong Gu, the team lead of Google’s public DNS, who said the service was off-air for around half an hour at 1100 hours UTC.

http://www.itnews.com.au/News/396732,googles-public-dns-goes-offline.aspx

Flipkart Apologizes to Beleaguered Patrons over Big Billion Day Sale Fiasco; Promises Better Service in Future [Full Script]

Home grown popular e-commerce site, Flipkart has reportedly begun sending apology mails to beleaguered consumers over the Monday’s (6 October) Big Billion Day flash sale fiasco. Despite minting huge revenue (close to $100 million/more than ₹600 crores) out of Big Billion Day gala, Flipkart’s much hyped flash sale faced severe criticisms over the poor handling of servers, which were unable to cope high incoming traffic volume leading to outages and sudden cancellation of the purchase.

http://www.ibtimes.co.in/flipkart-apologizes-beleaguered-patrons-over-big-billion-day-sale-fiasco-promises-better-service-610761

Damage control: Flipkart says big sorry after big boo-boo

“Yesterday was a big day for us. And we really wanted it to be a great day for you. But at the end of the day, we know that your experience was less than pleasant. We did not live up to the promises we made and for that we are really and truly sorry.” This apology note from Flipkart co-founders Sachin Bansal and Binny Bansal landed in my inbox tonight, just as it did for thousands of other Flipkart customers.

http://www.techinasia.com/damage-control-time-flipkart-big-big-fiasco/

Big backlash for Flipkart on its Big Billion Day

India’s online shoppers will flock to discount sales, but they’re not known for their tolerance. Xiaomi learned this the hard way when it disappointed thousands of Indians who queued up in vain for its Mi 3 priced at an incredible INR 13,999 (US$231). Like spurned lovers, angry fans took to Twitter and Facebook. Most of them had little to complain about the phone but minced no words when it came to Xiaomi’s strategy of selling a limited number of units in a new market.

http://www.techinasia.com/big-backlash-flipkart-big-billion-day/

Air India’s server crashes on heavy traffic

Air India’s decision to celebrate its first-ever ‘Air India Day’ with a ticket for Rs.100 offer backfired as its server crashed due to ‘unprecedented’ traffic witnessed on Wednesday as lakhs of people accessed its website http://www.airindia.com to grab the unbelievable offer. The site was down from 11 a.m. or before said people who tried desperately to be the first ones to avail themselves of tickets at such a low price. Airline officials said they were not prepared for handling such a huge rush and it would take some time to rectify the problem. Till late evening the site was not accessible.

http://www.thehindu.com/business/Industry/air-indias-server-crashes-on-heavy-traffic/article6357418.ece